Shipping policy

SHIPPING POLICY

At VELORA, every order is carefully prepared and packaged with attention to detail.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.

SHIPPING & DELIVERY

Shipping rates and available delivery options are calculated and displayed at checkout.

Estimated delivery times begin after your order has been processed and handed over to the carrier. Delivery times may vary depending on the destination, carrier, holidays, weather conditions, or other circumstances outside of our control.

ORDER TRACKING

When tracking is available, you will receive tracking information once your order has shipped. Please allow some time for tracking information to update after receiving your shipping confirmation.

SHIPPING ADDRESS

Please make sure your shipping address is complete and accurate before submitting your order. VELORA is not responsible for delays or delivery issues resulting from incorrect or incomplete information provided at checkout.

LOST, STOLEN OR DAMAGED PACKAGES

If your package appears to be lost or arrives damaged, please contact us at hello@veloramadetoshine.com as soon as possible. We will do our best to assist you and, when appropriate, work with the shipping carrier to investigate the issue.

VELORA is not responsible for packages marked as delivered by the carrier that are subsequently lost or stolen.

QUESTIONS

For questions regarding your order or shipping, please contact us at hello@veloramadetoshine.com.