Refund policy

Return & Refund Policy

We hope you love your VELORA pieces. If for any reason you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return, your item must be unworn, unused, and in its original condition and packaging. Proof of purchase is required.

Earrings are final sale and cannot be returned or exchanged for hygiene reasons, unless they arrive damaged, defective, or you receive the wrong item.

Damaged or Incorrect Items
Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and make it right. Photos of the item and packaging may be requested.

Returns
Please contact us before sending any item back. Returns sent without prior authorization may not be accepted. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

Final Sale Items
Gift cards, earrings for hygiene reasons, and items marked Final Sale cannot be returned or exchanged, except where required by law.

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Refund policy